Mandarin-Speaking Customer Service Assistant - Bali, Indonesia

Join Skynet as a Mandarin-Speaking Customer Service Assistant in the vibrant heart of Bali! This is a unique opportunity to leverage your bilingual skills (Mandarin and English) while delivering exceptional service to our diverse clientele. Based in one of Bali’s most sought-after locations, you’ll be at the center of the action, helping our guests and clients from around the world.

As a Mandarin-Speaking Customer Service Assistant at Skynet, you’ll be the voice of our company, ensuring every interaction is seamless and memorable. You’ll handle inquiries, resolve issues, and provide support in both Mandarin and English, helping to build strong relationships with our clients. This role is perfect for someone who thrives in a dynamic environment, enjoys helping others, and has a passion for travel and hospitality.

Skynet is more than just a company; it’s a community of passionate individuals who are dedicated to providing the best possible experience for our clients. Located in the heart of Bali, we offer a unique blend of work and play, with opportunities to explore the island’s rich culture and stunning landscapes. Join us and be part of a team that values excellence, innovation, and a commitment to customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service in both Mandarin and English, ensuring all client inquiries and concerns are addressed promptly and professionally.
• Handle a variety of customer service tasks, including reservations, check-ins, and check-outs, using our in-house booking system and CRM.
• Assist with the coordination of travel arrangements, including flights, accommodations, and tours, ensuring all details are accurately recorded and communicated.
• Maintain accurate and up-to-date records of all customer interactions and transactions using our internal database.
• Assist with the organization and execution of events and meetings, including arranging venues, catering, and logistics.
• Collaborate with the team to ensure a high standard of service is maintained, and provide feedback on service improvements.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations and standards.
• Promote Skynet’s brand and values, representing the company with professionalism and enthusiasm.

🎓 Kualifikasi & Syarat

• Fluent in both Mandarin and English, with excellent communication skills in both languages.
• Previous experience in customer service, hospitality, or a related field, preferably in a travel or tourism setting.
• Strong organizational and problem-solving skills, with the ability to work efficiently under pressure.
• Knowledge of travel industry software and systems, such as Sabre, Amadeus, or similar booking platforms.
• Familiarity with CRM systems and database management is a plus.
• Ability to work well in a team environment, with a positive attitude and a willingness to learn and adapt.
• Valid work permit for Indonesia is required.
• Proven ability to work in a fast-paced, dynamic environment with a focus on customer satisfaction.

🛠️ Keahlian

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