Digital Customer Experience Specialist (Fintech Industry)

Join Sigma Global Technology as a Digital Customer Experience Specialist in the dynamic Fintech industry! In this role, you will be at the forefront of delivering exceptional digital customer service, ensuring seamless interactions and resolving inquiries with efficiency. Based in Jakarta Pusat, you'll work closely with our team to enhance customer satisfaction through innovative digital solutions.

Sigma Global Technology is a leading technology company specializing in Fintech solutions. We pride ourselves on our commitment to excellence and our dedication to our clients. As a Digital Customer Experience Specialist, you will play a crucial role in our mission to provide the best digital customer service in the industry.

📋 Tanggung Jawab Pekerjaan

• Monitor and analyze customer interactions across various digital channels to identify trends and areas for improvement.
• Develop and implement strategies to enhance the overall customer experience, focusing on usability, accessibility, and responsiveness.
• Collaborate with cross-functional teams to ensure seamless integration of digital customer service solutions.
• Provide training and support to internal teams on best practices for digital customer service.
• Utilize tools such as Zendesk, Intercom, and Salesforce to manage and resolve customer inquiries efficiently.
• Conduct regular customer satisfaction surveys and feedback sessions to gather insights and improve service quality.
• Stay updated with the latest trends and technologies in digital customer experience to drive continuous improvement.
• Report on key performance indicators (KPIs) related to customer satisfaction and service quality.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum of 3 years of experience in digital customer service, customer support, or a related role in the Fintech industry.
• Proven experience with customer relationship management (CRM) systems such as Salesforce or Zendesk.
• Strong analytical and problem-solving skills with a customer-centric approach.
• Excellent communication and interpersonal skills to handle customer inquiries and complaints effectively.
• Proficiency in English, both written and spoken, is required.
• Certification in digital customer experience or related fields is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.

🛠️ Keahlian

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